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Leader or Lagger? The Hidden Power of HR [Part 2]


In part 1, I highlighted several reasons why I feel an incoming CEO and leader needs to develop a creative, collaborative and trusting relationship with HR and its leadership. In this second part, I will provide additional reasons why I feel this is essential to success.

Face to Face wins over any thing else

Depending upon the size of the organization, make every effort to personally meet with every individual who reports to your HR leader, if possible during the first months following your arrival. You want to ensure that you are supporting the culture you’d like to develop through behavior and walking the integrity walk. In addition, your ‘fit check’ of individuals who are in these positions, or the one’s who are just about to be hired at this particular managerial level is essential. It gives a clear signal to the rest of the organization that HR is not ‘out there’, but is an integral part of the organization. Of course you discuss your ‘findings’ with the HR leader on an ongoing basis.

Ask and it will be given to you

Request for a HR specific questionnaire, for example using Zoomerang®, to be prepared and distributed to all personnel. Although these questionnaires are usually being managed by HR and send to the rest of the organization, you want to start with HR and obtain valuable employee comments on how HR is currently being perceived. Starting with a HR questionnaire, provides focus and allows a preview of your communication style; open, direct and inviting to all.

You show organizational accountability and present the HR team as a “key and important business area.”

A few examples of questions you could use (suggest you use 10 questions or less):

– How are HR’s goals linked to our strategic company and your personal goals?

– How does our organization measure HR’s effectiveness?

– What do you need, want or wish from HR to support your goals?

– HR leaders in our organization are usually?

– What can you give, provide to, or do for HR to support their goals?

Of course, you will provide the organization with full access to the data of the questionnaire in a practical, non-threatening and non-blaming fashion. You avoid this will become one of those executive ‘Boomerang’ questionnaires. In these cases, people honestly and dutifully complete a questionnaire and remain forever in the dark about the data and the possible related actions. However, they do know that in ‘their world’ nothing has been done – for nothing has changed.

Policies, Procedures and Quality

I suggest for you to agree with the HR leader on an independent professional review of all (corporate and country operations) HR policies and procedures, with the aim of reducing the number and complexity. Through this action you promote transparency, clarity of action and removal of bureaucracy.

You want quality (= method preservation), defined as committed to working to the highest ethical, scientific and quality standards and ensuring compliance with all regulatory requirements, applied everywhere in the organization. You require ‘HR business based,’ critical and risk based thinking in all of your organization’s leaders and team members, not ‘just’ in HR.

It is all about synergy

Agree with the HR leader on the creation of cross-departmental “synergy teams,” composed of operational and junior-to middle-leadership, being led by one of your direct reports. The teams address better ways to achieve the strategic and tactical goals and the removal of barriers to accomplish the work. Make it a priority to meet with these teams every month over breakfast for the first six months and invite team members to bring all you need to know to the table.

The only rule is, no gossiping and no trashing of coworkers and leadership. Team meetings will have no formal agenda and you will distribute action item reports to your executive team members, to the rest of the organization and to the governing board – creating full transparency.  Your openness and interaction about this with HR leadership is critical – HR is your partner and show this to every one through openness and active collaboration.


As a new leader you undoubtedly have been mandated to drive organizational and business growth. Inherently this will imply a culture transformation.

Your efforts are significantly affected by the quality and the type of support you mobilize from HR and its leadership.

From experience it is vital as a leader to accept accountability for HR. When you choose to lead, you decide to find and use the “hidden power of HR.” In doing so, you will be well on your way to be supported by a vision sharing HR leadership. This will collectively move you and the organization closer to the short-term successes and long-term goals.

You are well aware that: “You cannot change your destination overnight, but you can change your direction overnight” – Jim Rohn.

Image credits:

This article was originally published in Leadership Matters on October 9, 2009

Johan Reinhoudt

Ik ben oprichter en directeur van Top-Coach, Master Executive Coach, ervaren internationaal visionair leider en ervaren expat met jarenlange achtergrond in de gezondheidszorg en life-sciences industrie. Ik heb een uitgebreide professionele ervaring als executive leider van wereldwijde hoogproductieve teams/organisaties en ook als turn-around en managementconsultant in het transformeren van organisaties. Ik ben het best bekend door mijn contextuele executive coaching en het creëren van leiderschap met hoge persoonlijke prestaties, effectieve teams en organisaties.

Ik woon momenteel in de regio Utrecht en werk in een persoonlijk gesprek met executives en met executive teams in de Nederlandse en Engelse taal, in organisaties door geheel Nederland en ook internationaal.

Als executive coach en ervaren luisteraar, snelle denker en vanuit mijn passie voor mensen, leiderschap en gezonde bedrijfsvoering, begeleid ik executives, executive expats en repatratiates “in-executive context” naar een hoger prestatieniveau en een gezonde gewenste werksituatie, door gebruik te maken van het door mij speciaal voor executives ontwikkelde True Change™ Executive Coaching – een persoonlijk ontwikkelingstraject en vijf-stappenplan.

Tel. 030-200 6761

I am the founder and CEO of Top-Coach, Master Executive Coach, experienced international visionary leader and experienced expat with years of background in the healthcare and life sciences industry. I also have extensive professional experience as an executive leader of global high-productive teams/organisations and as a turnaround and management consultant in the transformation of organisations. I am best known for my contextual executive coaching and to creating leadership with high personal performance, effective teams and organizations.

I currently live in the Utrecht region and work with executives and executive teams through in-person consultations in Dutch or English, in organizations throughout the Netherlands and also internationally.

As an executive coach and experienced listener, fast thinker and based on my passion for people, leadership and healthy business, I guide executives, executive expats and repatriates "in-executive context" to a higher level of performance and a healthy, desired work situation, by using my proprietary True Change™ Executive Coaching – a personal development trajectory and five-step program.

Tel. (+31) (0)30-200 6761

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